Outsourcing industry juggling

On the face of threat over rupee rise as against dollars, the Indian BPO industry is continuing its stunning services of outsourcing. The much talked-about sector has equipped well to face the ensuing challenges of outsourcing. Newer strategies are being developed and efficient delivery models have been initiated to catch the chord of the situation. All the major Indian outsourcing giants are trying to give a facelift to retain in this profitable vocation.

If one goes by the statistics of the previous year’s performance in terms of profit earning and employee hiring, it is really remarkable. With third party BPO exports growth of 47% and record revenues of $ 4.6 billion that is Rs 20,890 crores, according to a survey of the Indian IT BPO industry, it seems that this sector is still undergoing its emerging phase. The top 13 Indian BPO players have grown by 67.4 per cent while the next seven have grown by 27.5 per cent, according to the study conducted by Dataquest. While there is raising apprehension of the BPO fall, the industry’s top 20 BPO companies added 57,784 new employees during the year and employed around 216,967 people at the end of financial year 2006-07. The top 13 BPO players have grown by 67.4 per cent while the next seven have grown by 27.5 per cent as per the study.

More and more companies are still extending their projects towards the India BPO players and they are surely cutting costs and getting added advantage out of it. When the companies will find it not working or not so profitable they may drop the system and move to other newly evolving economies like China, Malaysia etc. or start developing their onshore processes. So long it yields productivity in terms of profit by reducing costs it will continue to function.